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Overview
Refunds and Returns Policy
Last Updated: 5th February 2024
Thank you for shopping at Serene Beddings. We strive to provide high-quality bed linens and excellent customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.
1. Returns and Exchanges
We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
2. Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer support team at blazukait@gmail.com. Please include your order number and reason for the return or exchange in your email. Our team will provide you with a return authorization and instructions on how to proceed with your return.
3. Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
5. Non-Refundable Items
Certain items are non-refundable, including gift cards and clearance items. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
6. Contact Us
If you have any questions about our refunds and returns policy, please contact our customer support team at blazukait@gmail.com or by mail at:
Serene Beddings Melbourne, Australia
7. Fair and Transparent
We aim to make our refunds and returns process fair and transparent for both our customers and our business. Our goal is to ensure that you are completely satisfied with your shopping experience at Serene Beddings.